Shipping Policy

At St Elmo General Store Inc, we want every order to be handled clearly, carefully, and with reliable communication from checkout to delivery. This Shipping Policy outlines how orders are processed, shipped, and tracked.

Order Processing

After your order is placed, our team begins preparing it for shipment as soon as possible.

Standard Processing Time:
Please allow 2–4 business days for order review, packing, and shipment preparation.

Busy Periods:
During holidays, promotional periods, or high order volume, processing may take up to 5 business days.

Shipping Fee

A flat shipping fee of $5.99 applies to each order unless otherwise stated at checkout.

Estimated Delivery Time

Delivery times may vary depending on the shipping destination, carrier availability, and seasonal volume.

Estimated Shipping Time:

United States: 10–15 business days

Canada / United Kingdom / Australia: 11–16 business days

Other International Destinations: 15–20 business days

Please note that delivery estimates are provided for reference only and are not guaranteed arrival dates.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking details when available.

Tracking updates may take 1–3 business days to appear after shipment information is created. If tracking does not update immediately, this does not necessarily mean the package has stopped moving.

International Shipping, Duties & Taxes

For orders shipped outside the United States, customs duties, taxes, or import fees may be charged by the destination country.

Any such charges are the responsibility of the customer. St Elmo General Store Inc is not responsible for delays caused by customs inspections, local regulations, or import processing.

Order Changes & Cancellations

If you need to update your shipping address or request cancellation, please contact us as soon as possible at:

service@newzealandselect.com

Please include your order number and the requested change. Once an order has entered processing or shipment, we may no longer be able to modify or cancel it.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 72 hours of delivery and include clear photos of the item, packaging, and shipping label.

If a package is confirmed lost by the carrier, we will review the case and arrange a suitable solution, such as a replacement or further assistance.

Contact Information

St Elmo General Store Inc
25865 Co Rd 162
Nathrop, CO 81236
United States

Phone: +1 719-395-2117
Email: service@newzealandselect.com

Thank you for shopping with St Elmo General Store Inc. We appreciate your patience and trust while your order is on its way.