Return & Refund Policy
Return & Refund Policy
At St Elmo General Store Inc, we want you to feel comfortable and confident when shopping with us. This policy explains how return requests, exchanges, and refunds are handled.
1. Return Window
You may request a return within 30 days after your order has been delivered.
To qualify for a return, the item must be:
Unused and in the same condition as received
Returned with all original packaging, tags, labels, and accessories, if applicable
Accompanied by a receipt, order number, or other proof of purchase
Items that do not meet these conditions may not be accepted.
2. Starting a Return
To request a return, please contact us at:
service@newzealandselect.com
Please include your order number, the item you wish to return, and the reason for your request.
If your return is approved, we will provide instructions for sending the item back. Please do not ship any product back before receiving return authorization from us.
Unauthorized returns may be refused.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible. Include photos of the item, packaging, and shipping label so we can review the issue and provide a proper solution.
4. Items That Cannot Be Returned
Some products may be excluded from returns, including:
Perishable products
Personalized or custom-made items
Personal care or hygiene-related products
Hazardous materials, flammable liquids, or gases
Gift cards
Final sale or clearance items
Original shipping charges, unless required by law
If you are unsure whether an item is eligible, please contact us before sending it back.
5. Exchanges
For exchanges, the most efficient process is to return the original item first. Once the return is approved, you may place a new order for the item you prefer.
6. European Union Customers
For orders delivered to the European Union, customers may have the right to cancel or return an order within 14 days of delivery, without giving a reason.
Returned items must still be unused, in original packaging, and accompanied by proof of purchase.
7. Refund Processing
After we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow up to 10 business days for refund processing after approval. Your bank, card provider, or payment service may require additional time to post the funds.
If more than 15 business days have passed since your refund was approved, please contact us for assistance.
8. Return Address
Please contact us before returning any item. The correct return address and return instructions will be provided after your request is reviewed.
Business Address:
St Elmo General Store Inc
25865 Co Rd 162
Nathrop, CO 81236
United States
Phone: +1 719-395-2117
Email: service@newzealandselect.com